Hornback Warranty Policy

Hornback Warranty, Return & Refund Policy

At Hornback, our guiding principle is “The Rider is the Boss.” We are committed to rider satisfaction while ensuring fair and responsible use of our products. To maintain consistency and transparency, our warranty and return policies are aligned with Amazon’s standards. 

Warranty Coverage 

Frame & Handlebar 

  • Limited lifetime warranty for manufacturing defects. 
  • Only for original purchaser with valid proof of purchase. 
  • Transport and shipping costs not covered. 

Electrical Components 

  • Battery: 24 months (25% degradation after 700 cycles or 2 years is normal). 
  • Motor & Controller: 12 months. 
  • Display, Throttle, LED Light, Pedal Sensor, Charger: 6 months. 
  • Battery warranty void if exposed to water, stored discharged, charged with non-original chargers, or poorly maintained. 

Mechanical Parts 

  • Covered only for manufacturing defects. 
  • Consumables not covered: Tyres, tubes, drivetrain, brakes, saddle, pedals, mudguards, grips, bearings, wires, rims. 

Refurbished Cycles 

  • Motor & Controller: 6 months. 
  • Battery: 12 months. 
  • Frame & Folding mechanism: lifetime warranty. 
  • Not eligible for return or replacement. 

Terms & Conditions 

1. If the product has a quality fault within 15 days of delivery, the part will be repaired or replaced. 

2. The period of assurance shall commence from the day delivery was made to the retail customer, or from the day the retail customer collected the bike from the retailer. 

3. To validate this warranty, the retail customer must register their bike within 15 days of purchase, else the company reserves all rights to rescind the warranty of the product 

All parts that have been replaced under warranty must be returned to the Company and will be company’s property. Parts replacement will be subjected to below terms & conditions: 

  • The Company or our authorized dealers will repair or replace only the parts that are failing due to faulty material. 
  • Only the Company or its authorized dealers can repair, service or assemble/ reassemble Product and it shall be the responsibility of the customer or purchaser to bring the faulty Product to our dealer premises. 
  • This warranty does not cover corrosive parts, plastic, PVC and rubber components or the accessories adding to the decorative value of the Product. 
  • Photocopy of sales invoice and serial number/ chassis number of the Product has to be shared with Company for availing the warranty 
  • Battery used in Product is a special application battery meant only for electric cycles. Do not use these for any other application or product. 
  • The Company reserves the right to change or withdraw any or all terms of the warranty policy without any prior intimation. 
  • All Products should be periodically checked as per the recommended service schedule by our authorised dealer for indications of potential failures including cracks, wire damage, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Product. 
  • Since Lithium ion batteries have the tendency to self-degrade, mileage per charge will reduce with ageing. 

This warranty is not applicable in any of the following conditions:  

  • If any repair work is carried out privately or by any Unauthorised dealer or personnel or irregular maintenance 
  • Damage resulting from misuse, not maintaining the vehicle or not following the guidelines within our user guide or using the vehicle for any kind of competitive sport 
  • Failure to register bike within 15 days of purchase 
  • Spare parts and components worn in normal use 
  • Any special equipment or accessories added by the customer with an intention to enhance the performance, speed or comfort of the Product, is not included in this warranty. In the event of any such alteration or addition, the warranty will stand null and void 
  • If photocopy of sales invoice is not received with defective Product, warranty will be counted from date of manufacturing till defined time period as above 
  • Fading of parts like paint, stickers and plastic parts due to direct exposure of sunlight is not covered under the warranty 
  • This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of warranty. This warranty extends from the date of purchase, only to the owner and is not transferable. Transportation cost and labour charges incurred in the replacement of parts are not covered under this warranty. 
  • The Company is not responsible for loss or damage whatsoever (including incidental or consequential damages) arising from use of the Product.  

The warranty stands null and void if:  

  • The serial number /identification code is deleted, defaced, altered, effaced or removed 
  • Used for more than permissible load of 100kg 
  • Used for stunts, competition or jumping, acrobatics, bicycle moto–cross, dirt biking or similar activities as all units are not designed or intended for such purpose or usage 
  • Any kind of tampering observed with the parts/Product 
  • Modified/altered components for any specific use other than a personal transport 
  • Transportation, delivery, labour and handling charges incurred in the replacement of parts are not covered under this warranty, and shall be borne by the customer. 
  • This warranty is void in its entirety by any modification of the frame, fork or components 
  • Resold to any other person/company 
  • Damage caused by an accident or malfunction or misuse caused to the Product by the acts of persons, intentional or otherwise, including but not limited to misuse or mishandling, fire or any act of God 
  • Non-functional parts due to natural wear and tear, ageing, defects resulting from misuse/ improper handling or negligence by the rider or Product is altered by component parts substitution are not covered under the warranty. 
This warranty is valid only within the geographical boundaries of the Republic of India. Company reserves the right to change this warranty policy at its sole discretion without any notice. In case of any dispute with the customer, the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction to settle any dispute. 

Refurbished Electric Cycles: 

As this is a refurbished product, minor scratches may be present. However, it will be mechanically sound and fully functional. 
We offer a 6-month warranty on the motor and controller and a 12-month warranty on the battery, starting from the date of purchase. 
The warranty for all other components will be as stated above, including the limited lifetime warranty for the frame and folding mechanism. Also, the maintenance, servicing and storage conditions criteria for these cycles will be as mentioned above.  

Returns & Replacements 

  • Eligible within 7 days of delivery  
    Replacement and no returns – electric cycle 
    Returns and replacements - non-electric cycles. 
  • After 7 days → only warranty claims. 
      Conditions: 
  • Must be unused, in original packaging with all accessories. 
  • Mandatory unboxing video for transit damage claims. 
  • No returns without original packaging. 
  • Do not accept shipment if packaging is damaged. Inform Customer Care immediately. 
  • Shipping damage claims must be raised within 24 hours of delivery. 
  • Personalized orders of any form incuding but not limited to colour customisation, names customisation, etc. are not eligible for return and replacement.  

Refund & Cancellation 

  • Cancel within 24 hours if not shipped → free. 
  • If shipped → 10% cancellation fee. 
  • If out for delivery → 20% cancellation fee. 
  • Once delivered → only 7-day return policy applies. 
  • Refund issued after inspection and approval of returned product. 
  • Refunds are processed within 7 to 15 business days (as per RBI rules). 

Legal Terms 

  • Valid only in India. 
  • Applies only to original purchaser. 
  • Mandatory: proof of purchase, warranty registration (within 15 days), unboxing video, and original packaging for claims. 
  • Warranty void if unauthorized repair, misuse, stunt riding, overloading, or modification. 
  • Hornback may change policy without prior notice. 
  • 7Disputes under Hyderabad, Telangana courts only. 

Warranty Registration & Support 

  • Customer Care: +91 9154342176