At Hornback, our first guiding principle is "The Rider is the Boss." We stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies.

Repair or replacement of components

IMPORTANT! To validate this warranty, the retail customer must register the bike at www.Hornback.com/pages/warranty within 15 days of purchase.

• This warranty is limited to the original purchaser only. Proof of purchase is required to validate protection under warranty. Transport costs of the parts/ the cycle are not included.
• We offer a limited lifetime warranty on all our frames and handlebars against any manufacturing defects.

Please note: Only use this product in accordance with this user manual. The warranty does not cover any damage caused due to the bike being subjected to abuse, rough use, stunts, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use or fall. Hornback offers a warranty on the following items :

• All Mechanical parts are only covered for Manufacturing Defects. There is no warranty period on stem, bearings, drivetrain parts, brakes, wires, wire housings, tyres, tubes, rim or wheels, hubs, seat or saddle, seat post, clamps, grips, headset parts, pedals, brake callipers, bottom bracket, disc brakes and mudguards.
• Display, Throttle, LED Light, Pedal Sensor, Charger - 6 Months warranty
• We offer 12 Months warranty on the motor and controller and 24 months warranty on the battery from the date of purchase.
• The battery warranty does not include damage from power surges, use of non-original chargers, improper maintenance, or water immersion. Battery should be charged 100% before storing and should be charged at least once in 1 month. Also make sure that battery will not come in contact with water. Failing to do so will void warranty. Never store battery fully discharged. Company will not be responsible for any accident or damage due to improper storage. Maximum battery degradation of 25% after 700 charge cycle or 2 year which ever first is normal.

If any manufacturing defect(s) is found in our product, the Company will repair or replace the defective part(s) with new part(s) or equivalent at no cost, provided the Product is within warranty period of 2 years (or as mentioned in case of specific parts) and the malfunction is caused due to faulty material or workmanship during manufacturing. The decision to replace or repair the defective part will rest solely with the Company. We also reserve the right to replace the defective part with parts, similar or different to the defective part, as per the availability of such parts.

Terms & Conditions

1. If the product has a quality fault within 15 days of delivery, the part will be repaired or replaced.

2.The period of assurance shall commence from the day delivery was made to the retail customer, or from the day the retail customer collected the bike from the retailer.

3.To validate this warranty, the retail customer must register their bike within 15 days of purchase, else the company reserves all rights to rescind the warranty of the product

All parts that have been replaced under warranty must be returned to the Company and will be company’s property. Parts replacement will be subjected to below terms & conditions:

• The Company or our authorized dealers will repair or replace only the parts that are failing due to faulty material.
• Only the Company or its authorized dealers can repair, service or assemble/ reassemble Product and it shall be the responsibility of the customer or purchaser to bring the faulty Product to our dealer premises.
• This warranty does not cover corrosive parts, plastic, PVC and rubber components or the accessories adding to the decorative value of the Product.
• Photocopy of sales invoice and serial number/ chassis number of the Product has to be shared with Company for availing the warranty
• Battery used in Product is a special application battery meant only for electric cycles. Do not use these for any other application or product.
• The Company reserves the right to change or withdraw any or all terms of the warranty policy without any prior intimation.
• All Products should be periodically checked as per the recommended service schedule by our authorised dealer for indications of potential failures including cracks, wire damage, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Product.
• Since Lithium ion batteries have the tendency to self-degrade, mileage per charge will reduce with ageing.

This warranty is not applicable in any of the following conditions: 

• If any repair work is carried out privately or by any Unauthorised dealer or personnel or irregular maintenance
• Damage resulting from misuse, not maintaining the vehicle or not following the guidelines within our user guide or using the vehicle for any kind of competitive sport
• Failure to register bike within 15 days of purchase
• Spare parts and components worn in normal use
• Any special equipment or accessories added by the customer with an intention to enhance the performance, speed or comfort of the Product, is not included in this warranty. In the event of any such alteration or addition, the warranty will stand null and void
• If photocopy of sales invoice is not received with defective Product, warranty will be counted from date of manufacturing till defined time period as above
• Fading of parts like paint, stickers and plastic parts due to direct exposure of sunlight is not covered under the warranty
• This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of warranty. This warranty extends from the date of purchase, only to the owner and is not transferable. Transportation cost and labour charges incurred in the replacement of parts are not covered under this warranty.
• The Company is not responsible for loss or damage whatsoever (including incidental or consequential damages) arising from use of the Product. 

The warranty stands null and void if: 

• The serial number /identification code is deleted, defaced, altered, effaced or removed
• Used for more than permissible load of 100kg
• Used for stunts, competition or jumping, acrobatics, bicycle moto–cross, dirt biking or similar activities as all units are not designed or intended for such purpose or usage
• Any kind of tampering observed with the parts/Product
• Modified/altered components for any specific use other than a personal transport
• Transportation, delivery, labour and handling charges incurred in the replacement of parts are not covered under this warranty, and shall be borne by the customer.
• This warranty is void in its entirety by any modification of the frame, fork or components
• Resold to any other person/company
• Damage caused by an accident or malfunction or misuse caused to the Product by the acts of persons, intentional or otherwise, including but not limited to misuse or mishandling, fire or any act of God
• Non-functional parts due to natural wear and tear, ageing, defects resulting from misuse/ improper handling or negligence by the rider or Product is altered by component parts substitution are not covered under the warranty.

This warranty is valid only within the geographical boundaries of the Republic of India. Company reserves the right to change this warranty policy at its sole discretion without any notice. In case of any dispute with the customer, the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction to settle any dispute.

Shipping Damage Claims:

IMMEDIATELY inspect whether the packaging is intact when receiving the goods. If you see obvious damage to the product, you can choose to reject delivery/ mention remarks of damage while signing the delivery challan and contact us in time. We will not accept claims for shipping damage later than 24 hours from the receipt of the product.
Please feel free to contact us on: +91 9154342177 or Hornback Customer Care

PLEASE REGISTER YOUR BIKE BY SUBMITTING THIS FORM ON:

https://hornback.bike/pages/warranty