Shipping policy

SHIPPING

When a user (hereinafter referred as ‘User’, ‘You’, ‘Your’) place an order for a product, Hornback E-Mobility Private Limited, a private limited company incorporated under the Companies Act,2013 and having its registered office at 3B Floor, 3 Maitri Arcade MG Road, Secunderabad, Hyderabad, Telangana-500003, India (hereinafter referred as ‘Hornback, ‘We’, or ‘Our’), basis the request/order received, prepare and ship the order, We will also send an email to You with the tracking link for the products shipped.

Whereafter, based on Your geographical location, the order will be delivered to You in approximately 7-10 days after it has been dispatched.  It is expressly clarified that Hornback shall not be responsible for items lost or damaged during shipping, in any case whatsoever. In cases of any change, variation in the shipping address, You may update the shipping address under the personal details section of Your profile. However, while Hornback endeavors to ensure timely delivery of orders, there may be times when due to factors such as unexpected increase in volume, adverse weather conditions, national/state holiday, governmental restrictions etc. the delivery may get delayed more than usual. Any updates and revised delivery times will be reflected on Your tracking link.

Upon receiving the order, User can decide to keep the product, and in case of multiple orders, all, some, or none of the products, and may return any/all products received, subject to the Return/Refund Policy (as defined below).

Your placing an order (including making advance/pre-booking payment) is an offer to purchase the products and Hornback may accept Your offer by processing the order and shipping the products to You. For any reason, Hornback may decline to accept Your request for the products. If Hornback decline to accept Your request for a product, Hornback may attempt to notify You at the email address as provided by You and any amount if paid for such order shall be duly refunded.

Additionally, Hornback may refuse to ship to any address for any reasons including that the shipping address is outside the geographic area that Hornback serves or it is to an address that Hornback determines is associated with fraudulent purchases. Presently, Hornback ships and delivers across all different countries around the globe